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Accessibility statement

Last updated 9 November 2026

We want everyone who uses AceSpeak Interview Coach through AceSpeak Demo to be able to practise interviews and read their feedback. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. This is our own assessment; the service has not been formally audited or certified against WCAG.

During a practice interview

  • Live captions for both speakers. What the interviewer says is captioned on screen as they speak, and your own answers are captioned after you finish speaking. Captions are on by default. Use the CC button to turn them on or off; this browser remembers your choice for your next practice interview.
  • Reduced motion. If your device is set to reduce motion, the interviewer's head and body stay still. Lip movement continues so that you can follow speech, and the loading spinner stops.
  • Clear status messages. The timer, recording indicator and upload progress have text labels for screen readers, and progress while your feedback is being prepared is announced as it changes.

Your feedback report

  • Full transcript. Every report includes the full written transcript of the conversation, so you can review it without audio.
  • Charts with text. Each chart has a text summary, and charts on the progress and staff dashboards have a “View data table” option with the same figures as a table. Scores are always shown as numbers, not by colour alone.
  • The report can be printed or saved as a PDF.

Across the service

  • Keyboard navigation. All pages and controls are designed to work with a keyboard alone. A “Skip to content” link appears when you first press Tab, and the item in focus is shown with a clear outline.
  • Screen readers. Buttons, form fields, charts and the interviewer's avatar have text labels. Live captions, form messages and errors are announced as they appear.
  • Responsive layout and zoom. Pages adapt to phones, tablets and desktops, and are designed so that you can zoom the browser up to 200% without losing content or functions.
  • Colour contrast. Text colours are chosen to meet the WCAG AA contrast ratio of at least 4.5:1 for body text.
  • Idle sign-out with a warning. For your privacy you are signed out after 1 hour of inactivity. Five minutes before that, a message asks if you are still there; select “I'm still here” to stay signed in.

Known limitations

  • A practice interview is a spoken conversation and needs a microphone and camera. There is no text-only or sign-language mode yet. If you cannot use one, please speak to your instructor about other ways to practise.
  • Captions are generated automatically by speech recognition and may contain errors, particularly with names, technical terms or background noise. Your own captions appear after you finish speaking, not word by word.
  • Each practice interview has a time limit set by your course (shown before you start). You cannot extend it during the interview.
  • Feedback on eye contact, facial engagement, gestures and posture is based on what the camera sees. It may not reflect you fairly if, for example, you have a disability that affects these. Your instructor sees your transcript and scores and can take this into account.
  • Charts can be explored with a mouse but not item by item with a keyboard. Use the text summaries and data tables instead.
  • We have tested with browser automation and desktop browsers. We have not yet completed testing with every screen reader or on real iOS and Android devices.

Report a problem

If something is hard to use or does not work with your assistive technology, please email support@acespeak.uk and tell us the page, what you were trying to do, and the browser and any assistive technology you use. You can also tell your AceSpeak Demo instructor.