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Data privacy and protection notice

Version 2026-11-v2

AceSpeak Interview Coach is provided to AceSpeak Demo to help you practise job interviews. This notice explains what personal data we collect, how we use, store and protect it, how long we keep it, and whether it is used to train AI models.

What we collect

  • Account details: your name and email address only. We do not ask for any other personal details.
  • Your practice interviews: while you practise, your camera and microphone are used to record your answers.
  • Results: the written transcript of your answers, your scores and the feedback generated for each practice interview.
  • Usage: sign-in times, the IP address and browser you signed in from (to keep accounts secure and report usage), and which practice interviews you started and completed.

How we use it

  • To run the AI interviewer, analyse your answers and give you feedback on verbal communication, non-verbal communication and answer quality.
  • To let your AceSpeak Demo instructors and administrators follow your progress. They see your transcripts, scores and feedback. They never see your video.
  • To produce reports for AceSpeak Demo. Aggregate analytics do not identify individual learners.
  • We do not assess your appearance, dress or grooming.

Video and audio: kept only as long as needed

  • Your video is used only to generate your feedback. It is analysed on our servers in Singapore and deleted as soon as processing finishes. Video never leaves Singapore.
  • You can replay your recording on this device until you sign out or close the tab, or until you are signed out after 1 hour of inactivity. After that it is gone.
  • To hold the conversation and to grade your answers, your audio and the transcript text are processed by an AI service provider (OpenAI), which may be outside Singapore. During the live conversation your voice is streamed to the provider; the interviewer is never given your name or email. Before your transcript is sent for grading, names, email addresses, phone numbers and NRIC-like numbers are masked.

Is my data used to train AI models?

No. Your recordings, transcripts and results are not used to train our AI models or our providers' AI models. Production use of the external AI provider is permitted only after Zero Data Retention is enabled for the approved account; otherwise a Singapore-hosted provider approved by AceSpeak Demo must be used.

How long we keep it

  • Video and audio: deleted when processing finishes, as described above.
  • Transcripts, scores and feedback: kept for the subscription period so that you and your instructors can track progress. They are then returned to AceSpeak Demo and deleted from our systems when the contract ends.
  • AceSpeak Demo owns the data generated through this service.

How we protect it

  • All connections are encrypted (HTTPS/TLS). Stored service data and transient recordings are held in Singapore and encrypted at rest with managed encryption keys.
  • Your name and email are held separately from your results, which are linked by a random identifier.
  • Access is limited by role: learners see only their own results, and instructors see only learners in their classes.
  • You are signed out automatically after 1 hour of inactivity.

Your choices

Using the practice features requires your consent to the processing described here. For questions, corrections or withdrawal of consent, contact your AceSpeak Demo administrator or support@acespeak.uk.